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Terms of Service

Last updated: June 6, 2026

1. Agreement

These Terms of Service ("Terms") govern your access to and use of the Aira platform ("Service") operated by Softure UG (haftungsbeschränkt), Scharfenberger Str. 28, 13505 Berlin, Germany ("we", "us", "Company"). By creating an account or using the Service, you agree to these Terms, the Privacy Policy, and the Data Processing Agreement. Together, these documents constitute the entire agreement between you and us regarding the Service, superseding any prior agreements or communications.

2. Accounts

You must provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your API keys and for all activity under your account. Notify us immediately at customers@softure-ug.de if you suspect unauthorized access. We will rotate compromised keys and review access logs within 24 hours of notification.

3. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable regulations.
  • Attempt to reverse-engineer, decompile, or extract source code from the Service.
  • Circumvent rate limits, authentication, or security mechanisms.
  • Transmit malware, exploits, or malicious content through the API.
  • Resell or sublicense access to the Service without our written consent.
  • Submit data that you do not have the right to process or that violates any law.
  • Use the Service on behalf of sanctioned entities or in violation of export controls (EU, US OFAC).

Suspension: Upon discovering abuse or a violation of these Terms, we may suspend your account immediately if necessary to protect the Service or comply with law. We will notify you of the violation and provide an opportunity to cure within 7 days. If the violation is not cured, we may terminate your account.

4. API Usage & Billing

Your plan determines your API rate limits and monthly operation quota. Exceeding your limits may result in throttled requests (HTTP 429). We reserve the right to adjust rate limits with 30 days' notice.

We bill monthly based on your plan. Prepaid fees are non-refundable except where we materially fail to provide the Service. Overages on paid plans are billed at the rates published on our pricing page.

5. Disclaimers

The Service provides AI evaluations, policy enforcement, and cryptographic audit proofs to assist your decision-making. AI outputs are not legal, financial, or medical advice. You remain solely responsible for all decisions made using the Service. You should obtain independent expert review before relying on AI outputs for regulatory, legal, or financial decisions.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

6. Intellectual Property

You retain all rights to the data you submit to the Service. We retain all rights to the Service, its software, documentation, and branding.

Audit proofs and evaluation reports generated by the Service are licensed to you for your internal compliance and record-keeping purposes. You may share audit proofs with regulators, auditors, and counterparties as evidence. You may not resell, republish, or use them to build a competing service.

We may use anonymized, aggregated data for service improvement and benchmarking. We will never use your identifiable data for training AI models.

7. Confidentiality

Each party agrees to protect the other's Confidential Information with the same degree of care it uses for its own (and no less than reasonable care), and not to disclose it to third parties without prior written consent. Confidential Information includes: API keys, evaluation data, business terms, pricing, and any information marked as confidential.

This obligation does not apply to information that: (a) is or becomes publicly available without breach; (b) was known before receipt; (c) is independently developed; or (d) must be disclosed by law, in which case the disclosing party will provide reasonable advance notice.

8. Limitation of Liability

To the maximum extent permitted by law, our total aggregate liability for any claims arising from or related to the Service shall not exceed the greater of: (a) the fees you paid to us in the 12 months preceding the claim, or (b) €500.

We shall not be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, regardless of whether we were advised of the possibility of such damages.

Exceptions: The limitations above do not apply to: (a) liability arising from our gross negligence or willful misconduct (Vorsatz oder grobe Fahrlässigkeit); (b) claims for personal injury or death caused by our negligence; (c) fraud or fraudulent misrepresentation; or (d) any liability that cannot be limited under applicable German law (BGB).

9. Indemnification

Your indemnity: You agree to indemnify and hold us harmless from any claims, damages, or expenses (including reasonable legal fees) arising from: your use of the Service, your violation of these Terms, your violation of any applicable law, or data you submit to the Service.

Our indemnity: We agree to indemnify and hold you harmless from any third-party claims that the Service itself (as operated and provided by us) infringes a third party's intellectual property rights, provided you notify us promptly and give us control of the defense.

10. Term & Termination

These Terms are effective from the date you create an account and continue until terminated.

  • Termination by you: You may terminate at any time by deleting your organization from Settings. Deletion is immediate and irreversible.
  • Termination by us (for cause): We may terminate your account with 7 days' written notice if you breach these Terms and fail to cure within the notice period.
  • Termination by us (for convenience): We may discontinue the Service with 90 days' written notice. Prepaid fees will be refunded pro-rata.

Effect of termination: Upon termination, your access is revoked. We will delete your personal data within 30 days unless retention is required by law. Audit proofs and evaluation records may be retained for up to 7 years as required by applicable regulations (e.g., German tax law HGB §257, EU AI Act Article 12).

11. Account Management

Aira supports the following account actions from your dashboard:

  • Leave Organization (team members) — your personal data is immediately anonymized. Audit entries show "Deleted user" as the actor.
  • Transfer Ownership (owner) — transfer the owner role to an existing admin.
  • Delete Organization (owner) — permanently and irreversibly deletes all data. See "Effect of termination" above.

12. Force Majeure

Neither party is liable for delays or failure to perform obligations caused by circumstances beyond reasonable control, including but not limited to: acts of God, war, terrorism, pandemics, natural disasters, strikes, government actions, internet or power outages, or failures of third-party AI providers. The affected party will notify the other promptly and resume performance as soon as reasonably possible.

13. Modifications

We may modify these Terms at any time. Material changes will be communicated via email at least 30 days before they take effect. Changes to fees or liability terms will be communicated at least 60 days in advance. Continued use of the Service after the effective date constitutes acceptance. If you do not agree, you may terminate your account before the effective date.

14. Dispute Resolution

In the event of a dispute, the parties will first attempt to resolve it through good-faith negotiation for 30 days. If unresolved, the dispute will be submitted to mediation under the rules of the International Chamber of Commerce (ICC). If mediation fails within 60 days, either party may commence litigation.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The exclusive place of jurisdiction for all disputes is Berlin, Germany.

16. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect. The invalid provision will be reformed to the minimum extent necessary to be enforceable while preserving its original intent.

17. Contact

Questions about these Terms? Email customers@softure-ug.de.